Doncaster Royal Infirmary

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

The clinician took time to learn the history of my condition, gave me lots of information, and I left with a plan and way forward. A follow up appointment has been made to see if there has been any improvement in my condition.

Nothing

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

Victoria, the physiotherapist gave me lots of advice and ideas in helping me with the mobility and keeping my hands and fingers warm.

Everything was addressed that i needed to know

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

On time and personal

N/a

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

Friendly polite stafff

Nothing no

Doncaster Royal Infirmary 2024-04-28 Person 5 5 0

I was lucky enough to get a cancellation. Mark the physiotherapist was very patient, professional and knowledgeable. He gave me lots of tips and instructions what to do exercise wise. It was a very positive experience.he also showed my wife how to do some work on my knee. We both came away feeling valued and positive. The person on reception rang and offered a cancellation and remembered when we checked in. She had a very caring manner.

Nothing. It was a very positive experience.

Doncaster Royal Infirmary 2024-04-27 Person 1 5 0

Lack of information Lack of understanding Lack of care Could not care less attitude Filthy toilets

Virtually everything Fix the attitude of some of the lower level staff

Doncaster Royal Infirmary 2024-04-27 Person 5 5 0

Kind and efficient staff.

Nothing

Doncaster Royal Infirmary 2024-04-27 Person 2 5 0

On 17/4/24 I accompanied my 95 year old mother to D R I - she had been sent there by our GP with chest pains.The Emerg. Dept.reception was very accommodating and sent us immediately to the red waiting room for tests. A VERY caring young Egyptian doctor talked to us and organised appropriate tests.We awaited results. We sat in the red waiting room for 5 hours with 2 or 3 other patients. Medical nursing staff were around performing their duties - a group of 4 rearranged furniture in the waiting room. Nurses sat chatting at the nusing station not seemingly too pressured by patients care. During this time not one nurse spoke or offered my exhausted mother comfort or reassurance! Not one word! No eye contact or recognition of her long wait! After 5 hours I approached the nursing station and asked for help for my wilting mum. Within 10 mins a nurse offered her a sandwich and a bed to rest on. Our doctor arrived with test results and discharged her. After about a 7 hour process I felt terribly disappointed with the nursing staff who had shown so little consideration for this frail old woman.

Obviously the on duty nursing staff could have shown more care and consideration for this very elderly patient. I was shocked by their lack of concern.

Doncaster Royal Infirmary 2024-04-27 Person 5 5 0

From Admission to leaving I was treated very well. With explanations given to any questions. I was also very impressed to the staff treatment of 2 elderly confused patients. They consistently reassured them and saw to their needs no matter how busy they were.

Perhaps a reclining chair would be more comfortable for some patients rather than being on a trolley.

Doncaster Royal Infirmary 2024-04-26 Person 5 5 0

All the nurses were absolutely amazing and so so kind. Holly was especially lovely and amazing at her job. She was so empathetic and knowledgeable and made me feel so comfortable and at ease. The ward staff managed my pain and were so attentive.

A patient across from me was was unable to anything for herself and seed neglected on some days (dependant on which staff were on and the amount of staff.) it would often be me getting out for bed to help her to get water or to alert the staff she has had an accident of was trying to get out of bed. She also wasn’t fed at all until approx 9pm one day.